Last Updated: July 2025
1. Who We Are
Learning Media Hub ("the Company", "we", "our", or "us") is a South African tutoring service providing one-on-one CAPS-aligned Mathematics and Physical Sciences tutoring for learners in Grades 7 to 12. Our responsible party for purposes of the Protection of Personal Information Act 4 of 2013 (POPIA) can be contacted at 065 139 1146 or via our WhatsApp channel.
2. What Personal Information We Collect
We collect the following personal information when you use our website or enrol your child:
- Parent or guardian full name
- WhatsApp contact number
- Learner’s full name
- Learner’s grade level
- Subject(s) of interest
- Any additional information you voluntarily provide via WhatsApp or our contact form
3. Purpose of Collection
We collect personal information solely for the following purposes, in line with POPIA Section 13:
- To facilitate one-on-one tutoring arrangements and scheduling
- To communicate with parents/guardians regarding their child’s progress
- To provide feedback on learner performance
- To process and respond to enquiries received through our website or WhatsApp
- To improve our tutoring services and website experience
4. Legal Basis for Processing
Under POPIA, we process your personal information based on:
- Consent: You provide consent when submitting our enrolment form or contacting us via WhatsApp.
- Legitimate Interest: Processing is necessary to deliver the tutoring services you have requested.
- Contractual Necessity: Processing is necessary to perform our obligations under the tutoring agreement with you.
5. How We Protect Your Information
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, or destruction. These measures include:
- Secure communication via WhatsApp (end-to-end encrypted)
- Limited access to personal information — only authorised tutors and administrators may access learner records
- Regular review of our data handling practices
- No storage of financial information on our website
6. Sharing of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With the assigned tutor solely for the purpose of delivering lessons to your child
- If required by law, regulation, or legal process
- To protect our legal rights or the safety of any person
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by South African law. When a learner is no longer enrolled and there is no other legal basis for retention, we will securely delete or de-identify their personal information.
8. Your Rights Under POPIA
As a data subject, you have the following rights under POPIA:
- Right to Access: You may request a copy of the personal information we hold about you or your child.
- Right to Correction: You may request that we correct inaccurate or incomplete personal information.
- Right to Deletion: You may request that we delete your personal information, subject to legal obligations.
- Right to Object: You may object to the processing of your personal information on lawful grounds.
- Right to Withdraw Consent: You may withdraw your consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of prior processing.
- Right to Complain: You may lodge a complaint with the Information Regulator (South Africa) at www.inforegulator.org.za or contact them at complaint@inforegulator.org.za.
9. Cookies and Website Analytics
Our website does not currently use cookies or tracking technologies. We may update this policy if we introduce such technologies in the future. Any changes will be reflected in the “Last Updated” date above.
10. Children’s Privacy
Since our services are directed at school learners (Grades 7–12), we collect personal information from parents or legal guardians, not directly from children under 18. We take particular care to protect the personal information of minors in accordance with POPIA Section 35.
11. Third-Party Links
Our website may contain links to external websites (e.g., WhatsApp, social media platforms). We are not responsible for the privacy practices of those third-party websites. We encourage you to read their respective privacy policies.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via our website or WhatsApp channel. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
- WhatsApp: 065 139 1146
- Website: Learning Media Hub